How can we help?

FAQs

  • I received a parking violation that I shouldn’t have.

    If you received a parking violation that you feel you should not have received, please email us directly at contact@airgarage.com with a photo of the violation, your license plate number and your phone number. Once the error has been confirmed, we will remove the violation from your account.

    parking ticket parking fine

    appeal dispute

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  • I forgot to end my parking rental.

    AirGarage only charges you for the exact amount of time that you park, subject to a one hour minimum. In order for AirGarage to prorate your rental down to the minute, drivers must remember to end their own rentals.

    If you forgot to end your rental and were charged too much, please contact us with your license plate number, your phone number and your estimated time of departure from the parking facility. Once we confirm your exit time, we will issue a partial refund so that you are only paying …

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  • I don’t know how to end my parking rental.
    • Text to Pay & Webpay Users:

      • When you started your rental, you should have received a text message with a link that will bring you back to the active rental screen.

      • If you are unable to find this link, open your browser and visit dashboard.airgarage.com, this will open your active rental screen. If your active rental screen does not open, log in with the same phone number you used to pay to park.

      • Once you are on the active rental screen, select the red “End Rental” button.

    • App Users:

      • Open …

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  • I need to update or edit my license plate number on an existing rental.
    • Text to Pay & Webpay Users:

      • Visit dashboard.airgarage.com and log in using the phone number that you initially started your rental with.

      • Once you’ve logged in, you will be brought to the active rental page, scroll down to the section titled “CAR”.

      • Select the pencil icon on the right side near the license plate you originally entered, then select “EDIT”.

      • Once the update screen opens, enter your new license plate information. Select “UPDATE” once you are finished.

      • To confirm the …

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  • I want to reserve an AirGarage location for a private event.

    To reserve an AirGarage location, please check out our Enterprise Partners page and complete the form. Someone from our team will contact you within 24 hours.

    The majority of AirGarage locations are available. If the location you have in mind is already booked on the days you're looking for, we're happy to recommend nearby alternate locations.

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  • I need to update or change my payment method.
    • Monthly Parkers:

      • Visit dashboard.airgarage.com and log in with the e-mail address that you initially signed up with. You will receive a confirmation code to your e-mail in order to log in.

      • Once logged in, scroll to the bottom of the page and select “Update Payment Information”.

      • Enter your new payment information and select “Update”.

    • App Users:

      • Prior to starting a rental:

        • Select a location where you’d like to park, then select the “Billing Card” option.

        • Select “Add new credit card

        • Add …

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  • Why was my rental auto-started? What is a convenience fee?

    In order to prevent drivers from being towed or immobilized, AirGarage will auto-start a rental for you if your license plate is scanned by our enforcement team at one of our parking facilities and you did not start a rental for your vehicle on your own.

    Auto-started rentals will be charged the daily maximum rate of the parking facility, and will sometimes include an additional convenience fee.

    If you feel that your rental was auto-started in error, please contact us and include your license …

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  • I forgot to end my parking rental.

    AirGarage only charges you for the exact amount of time that you park, subject to a one hour minimum. In order for AirGarage to prorate your rental down to the minute, drivers must remember to end their own rentals.

    If you forgot to end your rental and were charged too much, please contact us with your license plate number, your phone number and your estimated time of departure from the parking facility. Once we confirm your exit time, we will issue a partial refund so that you are only paying …

    Read more
  • I don’t know how to end my parking rental.
    • Text to Pay & Webpay Users:

      • When you started your rental, you should have received a text message with a link that will bring you back to the active rental screen.

      • If you are unable to find this link, open your browser and visit dashboard.airgarage.com, this will open your active rental screen. If your active rental screen does not open, log in with the same phone number you used to pay to park.

      • Once you are on the active rental screen, select the red “End Rental” button.

    • App Users:

      • Open …

    Read more
  • Can I pay to park for multiple days?
    • Multi-day parking is an option at select AirGarage parking facilities. To see if the location you’d like to park in is eligible for multi-day parking, please text “Pay” to the phone number on the signs at the parking facility.

    • You will receive a text message with a link to pay to park, click on the link to open the Start Rental Page.

    • Scroll to the bottom of the Start Rental page. If the facility is eligible for multi-day parking you will see a button at the bottom of the screen that says …

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  • I received a parking violation that I shouldn’t have.

    If you received a parking violation that you feel you should not have received, please email us directly at contact@airgarage.com with a photo of the violation, your license plate number and your phone number. Once the error has been confirmed, we will remove the violation from your account.

    parking ticket parking fine

    appeal dispute

    Read more
  • I am unable to pay.

    Service Issues: No service cell signal connection coverage cant pay can't unable

    If you are unable to load the payment page you are likely experiencing a service issue. Some properties, including underground parking garages, can have poor cell service. Please attempt to pay again once you've exited the property. If you are still unable to pay, please use our contact form to let our team know.

    Payment Issues:

    If your payment is failing please attempt to use a new credit or debit card and confirm …

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  • I want to pay my parking violation.
    • To pay a parking violation, please scan the QR code on the paper violation notice to visit the Violation Payment Page.

    • If you have misplaced the paper violation notice, please visit airgarage.com/park/violation, which will bring you to the same Violation Payment Page.

    • Once on the Violation Payment Page, enter your phone number, license plate, State/Province, and payment information.

    • Press the orange “PAY FINE NOW” button.

    parking ticket parking fine

    Read more
  • Why did my rental get auto-ended?
    • AirGarage rentals are based on calendar days, not a rolling 24-hour basis. All hourly, flat rate, and multi-day rentals auto-end overnight.

    • If you plan to park overnight in a location that does not offer multi-day parking, you will need to start a new rental for each day that your vehicle stays at the parking facility.