Driver Support CenterLearn how to make changes to your parking rental and find answers to our most common driver questions.
AirGarage only charges you for the exact amount of time that you park, subject to a one hour minimum. In order for AirGarage to prorate your rental down to the minute, drivers must remember to end their own rentals.
If you forgot to end your rental and were charged too much, please contact us with your license plate number, your phone number and your estimated time of departure from the parking facility.
Read moreIf you are parking at either La Mirage or Wilshire Garage, you will need a remote for access. If you are paying for monthly parking at a facility that has a security gate that requires remote access, AirGarage will ship the remote to your address within 2-4 business days.
Note: Only one remote is shipped per vehicle. The first remote will be provided for free, the fee for a replacement or additional remote is $50.
fob garage door opener key
To request a refund, please use our contact form.
Please include the reason you are requesting a refund as well as your license plate number and the email address or phone number that you used when you paid to park.
charged twice double charge fraud unauthorized
Read moreAirGarage requires a smartphone or internet access to book a rental. If you do not have a smartphone, you may still be able to book in advance, depending on the specific lot. Please reach out to our support team at contact@airgarage.com who will be happy to assist you.
Read moreYou can download the AirGarage app for free from the Google Play Store and the App Store.
Read moreMonthly Parkers:
Visit dashboard.airgarage.com and log in with the e-mail address that you initially signed up with. You will receive a confirmation code to your e-mail in order to log in.
Once logged in, scroll to the bottom of the page and select “Update Payment Information”.
Enter your new payment information and select “Update”.
App Users:
Prior to starting a rental:
Select the three lines at the top left
Select “Account”
Then select “Edit Payment Method” and update information …
Some businesses partner with AirGarage to provide discounted parking to their customers. If you receive a discount code from one of these businesses, you can enter the discount code before you start your rental or at any time while you have an active hourly rental.
App Users:
Start an hourly parking rental.
On the Active Rental page, select "Add promo code", once code is entered press the arrow button to apply code.
Text to Pay & Webpay Users:
Prior to starting a rental:
On the start rental page, …
Text to Pay & Webpay Users:
Open the start rental page by sending a text message with the word “Pay” to the phone number listed on the signs at the AirGarage facility you want to park in. Enter the license plate number and State/Province of the first vehicle you’d like to pay for.
Scroll down and select the "View More Options" which appears below the Saved Card field. Then "Pay for another car" will appear under the Plate State field, select and enter additional plate(s) then "SAVE"
…
Text to Pay & Webpay Users:
Visit dashboard.airgarage.com and log in using the phone number that you initially started your rental with.
Once you’ve logged in, you will be brought to the active rental page, scroll down to the section titled “CAR”.
Select the pencil icon on the right side near the license plate you originally entered, then select “EDIT”.
Once the update screen opens, enter your new license plate information. Select “UPDATE” once you are finished.
To confirm the …
In order to prevent drivers from being towed or immobilized, AirGarage will auto-start a rental for you if your license plate is scanned by our enforcement team at one of our parking facilities and you did not start a rental for your vehicle on your own.
Auto-started rentals will be charged the daily maximum rate of the parking facility, and will sometimes include an additional convenience fee.
If you feel that your rental was auto-started in error, please contact us and include your license …
Read moreMulti-day parking is an option at select AirGarage parking facilities. To see if the location you’d like to park in is eligible for multi-day parking, please text “Pay” to the phone number on the signs at the parking facility.
You will receive a text message with a link to pay to park, click on the link to open the Start Rental Page.
Scroll to the bottom of the Start Rental page. If the facility is eligible for multi-day parking you will see a button at the bottom of the screen that says …
Text to Pay & Webpay Users:
When you started your rental, you should have received a text message with a link that will bring you back to the active rental screen.
If you are unable to find this link, open your browser and visit dashboard.airgarage.com, this will open your active rental screen. If your active rental screen does not open, log in with the same phone number you used to pay to park.
Once you are on the active rental screen, select the red “End Rental” button.
App Users:
Open …
To speak to our support team, please use our contact form. Our team responds to most inquiries in 3-4 hours.
talk to support
operator
help
Team
agent
customer service
help desk
Read moreIf your car was broken into or you experienced theft / vandalism, please contact the local police immediately to file a police report. Once you've spoken to the police please use our contact form to get in touch with our team. If the facility you parked at has security camera's we are happy to share the footage with you.
Burglar
Broken into
stolen
Theft
Police
Smash
smashed
Break-in
break
broken
glass
cat converter
catalitic
Read moreIf you accidentally paid for the incorrect day(s), please contact our support team to request a refund. Once you've requested a refund please re-book parking for the correct day(s).
No. AirGarage facilities are cashless facilities. All payments for daily, hourly, or monthly must be made with a credit card or debit card.
If there is someone at the parking facility attempting to collect cash DO NOT pay them and please contact our support team immediately.
Service Issues: No service cell signal connection coverage cant pay can't unable
If you are unable to load the payment page you are likely experiencing a service issue. Some properties, including underground parking garages, can have poor cell service. Please attempt to pay again once you've exited the property. If you are still unable to pay, please use our contact form to let our team know.
Payment Issues:
If your payment is failing please attempt to use a new credit or debit card and confirm …
Read moreYes. All payments for hourly, daily, or monthly parking require a debit card or a credit card for payment.
If you are making a group rental (5+ vehicles) and you would like to pay by ACH, please reach out to our team by using the contact form so we can provide you with ACH payment instructions.
Text to Pay & Webpay Users:
Visit dashboard.airgarage.com and log in using the phone number that you paid to park from.
Once logged in, you will automatically be brought to the page with your parking history. Scroll down to see all of the receipts associated with any parking rental you've made.
App Users:
Open the app and click on the icon with 3 lines in the top left corner.
Select the "Account" tab.
Select "View rental history".
You will see a list of every rental you've made with AirGarage, …
Visit dashboard.airgarage.com and log in with the e-mail address that you initially signed up with. You will receive a confirmation code to your e-mail in order to log in.
Once logged in, scroll down to the “CAR” section and select “Pay for another car”.
Enter the new vehicles license plate number and state, then select “SAVE”.
Repeat this process if you need to add multiple new vehicles to your rental.
Each vehicle added to your account will be charged
In order to update or cancel a reservation that you made through a 3rd party booking platform such as Spot Hero or Parkwhiz, you will need to contact the platform directly. AirGarage is unable to make adjustments to rentals that were not booked directly through AirGarage.
Read moreIf you booked directly through AirGarage:
Log in by visiting dashboard.airgarage.com, to log in use the same email address or phone number that you initially signed up with and then enter the security code that will be sent to you by text or email.
Once on the active rental page, you can edit your rental end date. You will be charged for the additional days immediately for a multi-day rental. If you have a monthly rental you will be charged once per month on your billing date for any additional …
AirGarage parking facilities do not offer in and out privileges for hourly or flat rate rentals. Multi-day and monthly parking customers do have in and out privileges for the duration of their reservation.
AirGarage parking facilities owned by Churches, Hotels, and some other businesses sometimes offer validated parking for their visitors.
If you are at a parking facility that offers validation, and you believe you are eligible for free parking, text your license plate number to the phone number on the top half of the signs at the parking facility.
You will receive a text message with a link to complete your visitor registration, click on the link to visit the Visitor Validation Page.
Once you’ve …
AirGarage rentals are based on calendar days, not a rolling 24-hour basis. All hourly, flat rate, and multi-day rentals auto-end overnight.
If you plan to park overnight in a location that does not offer multi-day parking, you will need to start a new rental for each day that your vehicle stays at the parking facility.